Where is your bakery located?
We are a home-based bakery located in Charlotte, NC. For privacy and safety reasons, we provide the exact pick-up address once the order has been confirmed.
How soon should I place my custom cake or cupcake order?
Complete our custom order form by clicking on Order as soon as you know your event date or at least 72 hours in advance. We recommend at least 10 days for custom or large orders, to ensure all ingredients and materials are ordered in time for your event.
How do I place my order?
1. Fill out the custom order form for a custom cake or cupcakes in the Order tab. For other sweet treats, you can place an order through the Shop tab.
2. Email sweetblkmagic@gmail.com
Can I make changes to my order after it has been placed?
Changes can be made up until 3 days before the pick-up date. After that, we may not be able to accommodate adjustments due to the nature of our baking schedule.
Do you ship or deliver?
Delivery is available for an additional cost and varies based on roundtrip distance, time, and fuel cost. Delivery cost will be determined once order is confirmed.
We are not currently shipping any of our products.
What if I need to cancel my order?
If you need to cancel your order, please contact us as soon as possible at sweetblkmagic@gmail.com. Deposits are non-refundable unless cancellation is made at least 7 days before the pick-up date.
Do you accommodate dietary restrictions?
We offer limited options for dietary restrictions, such as gluten-free and vegan products. Please contact us at sweetblkmagic@gmail.com to discuss your specific needs, and we’ll do our best to accommodate.
What is the best way to store my order?
Cupcakes, cakes, and cake pops are best stored in a refrigerator in a sealed container or box and consumed at room temperature. Before serving, take out of the refrigerator at least 30 minutes before serving.
We recommend cookies and other desserts be stored in their original packaging or in an airtight container at room temperature.
Still got questions? Please contact us at sweetblkmagic@gmail.com